SinuxCorp

Essential Functions (Responsibilities):
-Supports Tress payroll and other HR applications in Mexico for problem analysis and resolution as well as to interfaces between those systems and global HR applications.

-Supports other local applications at Monterrey office.

-Provides user support for applications at Monterrey office, acting on incidents to restore system availability to users as soon as possible.

-Consults with users and performs needs analysis and evaluations; develops procedural specifications, collaborates on project designs, and perform tasks related to on-going support to HR Systems.

-Creates and updates FAQs and Knowledge Base for user support.

-Contributes to delivery of HR system projects.

-Participates in the development, implementation, installation and testing of HR systems and local application updates; develops procedural documentation and user guides.

-Participates in the development of procedures to enhance systems operations.

Qualifications/Requirements:

- Bachelor degree in Computer Science or Engineering.

- Working experience with business application support to end-users.

- Good interpersonal and communication skills and strong customer service orientation.

- Ability to effectively resolve user problems and document resolution.

- Good analytical skills.

- Organized and detailed.

- Ability and interest to work in multifunctional project teams

- Knowledge of data computer and data security procedures.

- Good English skills.

Desired:
- PMP certification or equivalent knowledge
- ITIL certification or knowledge
- Knowledge of SOX IT requirements
- Lean Six Sigma knowledge
- Knowledge of Software Development life cycle and related documentation (data flows, functional processes, requirements, analysis, design, tests, change control)
- Knowledge of these technologies or similar is a plus:
o Oracle Financial applications
o UML (Unified Modeling Language) 2.0 diagrams
o SQL Server 2000 Database Administration
o SQL queries
o TRESS Payroll System
o JSP / Java / Visual Basic / SQL
o Business Objects / GUIDE
o PHP, Java

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